❓FAQ & Support
❓ FAQ & Support: The Doorliz Family Support System
How can I reach a real person at Doorliz for support? 📞🤝
At Doorliz, we don’t use automated call centers. When you call for support, you are connected directly to the Ben-Tzur family. Whether it’s Yanai providing a digital update or Daniel discussing your grant paperwork, our support is personal, honest, and humble. We believe that your home's safety deserves a human connection, not a computer-generated ticket.
What does the Doorliz Workmanship Warranty cover? 🛡️📜
We stand behind every screw and seal. Beyond the manufacturer’s warranty on glass and frames, Doorliz provides a comprehensive 1-year workmanship guarantee. This covers the "Millimeter Eye" installation itself—ensuring your windows, doors, and roofing remain structurally sound and water-tight. Our legacy since 2001 is built on the fact that we don't just finish a job; we protect a relationship.
My window was hit by debris—what should I do? 🌪️🩹
Impact glass is designed to "fail safely." If a projectile cracks the outer pane, the inner laminated interlayer will remain intact, maintaining your Envelope Shield. If this happens, contact our Davie headquarters immediately. We provide emergency assessment and can coordinate the replacement process while your home remains sealed and secure from the elements.
How do I maintain my impact windows in salt-air environments? ⚓🧼
For homes near the coast (like Collins Ave), salt-air is a constant factor. We recommend rinsing your frames with fresh water and a mild soap every 3 months. Avoid abrasive cleaners that can damage the Low-E coatings. For our "White-Glove" maintenance tips, check our Impact Education guide or call our office for a professional 25-Point Safety Audit.
Can I get support for my MSFH grant application after the work is done? 🏛️💰
Absolutely. Daniel Ben-Tzur remains your dedicated resource until the grant check is in your hand. We provide all the final affidavits, paid invoices, and technical specs required by the state. If the MSFH auditor has a question about the HVHZ compliance of your Amarr garage door or GAF roof, we handle the technical response for you.
Why is my sliding glass door suddenly hard to move? 🚶♂️⚙️
In South Florida, humidity and salt can cause rollers to accumulate debris. Do not force the door! This is a common maintenance issue that we can resolve during a service call. We specialize in cleaning and lubricating tracks with marine-grade solutions, restoring the "Smooth-Glide" feel that defines a Doorliz installation.
How do I operate my Accordion Shutters during a storm warning? 🌀🔐
Our Accordion Shutters are designed for single-person deployment. Simply pull the blades across the track until they meet in the center and engage the heavy-duty locking mechanism. We recommend "exercising" your shutters twice a year to ensure the tracks are clear of debris. If you lose your key, contact our office for a replacement set.
What is the process for a "City Inspection" after installation? 🏢✅
Once the installation is complete, a municipal inspector must verify the work. Ariel Ben-Tzur or a member of our specialist team will often be present to ensure the inspector has access to all the necessary engineering documents. We manage the entire permitting and inspection lifecycle (License #13BS00177) so you don't have to deal with the bureaucracy.
Do you offer financing for emergency repairs or upgrades? 💳📉
Yes. We understand that home protection is an urgent priority. Doorliz offers flexible financing options, including $0-down plans and low-interest rates. You can secure your home today and pay over time, often using your FPL energy savings or insurance credits to offset the monthly payments.
What makes a "Service Repair" from Doorliz different? 🔧👨👦👦
Our No Subcontractor policy applies to repairs just as much as new installations. When we come to fix a leaking window or a jammed garage door, you are getting a master technician from the Ben-Tzur family. We don't do "quick fixes"; we solve the structural root of the problem using the same "Millimeter Eye" precision we use for new builds.
How can I get a Free On-Site Consultation? 🗓️🚀
Requesting a quote is the easiest part of the process. You can call us, text us, or use our digital portal. We offer Free, No-Obligation Consultations across Miami-Dade, Broward, and Palm Beach. We’ll bring the samples to your door, perform a 25-Point Safety Audit, and provide a transparent, fixed-price plan to build your home's Envelope Shield.